Compliance

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The security of our clients and client’s customers is a top priority for Teseteo. That’s why our practices ensure outstanding safety, ethical behavior and consistent client contractual compliance. Teseteo are fully ISO 9001, iCO and PCI DSS compliant. We can also quickly obtain ISO 27001 and EUGDPR certificates if required. Our company keep in touch with regulatory bodies not just here in Ethiopia, but also Europe and the USA to make sure we stay well-informed on industry news + updates.

ISO 9001

ISO 9001 sets out criteria for a quality management system and is based on a number of quality management principles including (i) strong customer focus, (ii) motivation and implication of top management, (iii) the process approach and (iv) continual improvement. Being ISO 9001 certified helps ensure customers get consistent, good-quality products and services, which in turn brings many business benefits. For more info see here (PDF).

iCO

The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Tier 1 certification, Ref – ZA765850

PCI DSS

Teseteo can take payments from customers on behalf of our clients while remaining fully PCI DSS compliant and secure. Transactions are made over the internet or phone with ease and safe in the knowledge that customer’s information is encrypted. IVR payments benefit from 24/7 service, no human error, reduced wait times and real time reporting. As well as live chat payments, we can also offer Staff Assisted Payments.

Other Standards and Certifications that can be obtained:

ISO27001 – international standard on how to manage information security. It is a framework that helps organisations establish, maintain and continually improve an ISMS (information security management system).

COPC – Gold Standard enabling organisations to measure and improve operational activities that support customer experience against industry-proven best practices.

Six Sigma – certification validating professionals who are skilled in identifying risks, errors, or defects in a business process and removing them. A set of tools/techniques to guarantee quality.

BCI Global Network Certifications – 18 availabe for various levels of professionals working in the BPO, KPO, ITO
and contact center industries. They cover domains such as CX, backoffice services and technical support.

For more information on Risk Control at Teseteo and how we work with customers to ensure top levels of safety get in touch – info@teseteo.com